Terms of service

Last Reviewed: 21 - Nov 2023

OVERVIEW

This website is operated by NumberC. Throughout the Site/Mobile App, the terms “we”, “us” and “our” refer to NumberC. NumberC offers this Site and its Mobile App, including all information, tools and Services available from this Site/Mobile App to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Site/Mobile App and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site/Mobile App, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our services. By accessing or using any part of the Site/Mobile App, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site/Mobile App or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Changes to This Agreement

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site/Mobile App. It is your responsibility to check this page periodically for changes. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Age Requirement

To use our Site/Mobile App or any of our services, individuals under the age of 18 must inform their parents or guardian about our Privacy Policy. Please be aware that we reserve the right to accept registrations only from individuals over 18.

Your Account

To access specific services or sections of the Site, registration with NumberC may be necessary. During this registration process, we retain the right to decline the username you request. Please be mindful that your designated username and password are intended for personal use only. By utilizing the Site, it is your responsibility to maintain the confidentiality of your account details, including your password. You are also accountable for limiting access to your computer, and you agree to assume responsibility for all activities conducted under your account or password.

In addition to exercising all other rights available to NumberC, we reserve the unilateral right to terminate your account, decline services, or cancel orders at our discretion.

Limited Licences and Usage Terms

  • Limited License:

NumberC provides you with a limited license to access and utilize the Site/Mobile App and its content solely for noncommercial purposes, subject to compliance with this Agreement. This license explicitly excludes any resale or commercial exploitation of the Site/Mobile App, collection and use of product listings, descriptions, or prices, derivative use, downloading, copying, or other usage for the benefit of third parties, as well as any data mining, robots, or similar tools

  • Reserved Rights:

All rights not expressly granted in this Agreement are reserved by NumberC and/or its content providers. The Site/Mobile App must not be reproduced, duplicated, copied, sold, visited, or exploited for any commercial purpose without the explicit written consent of NumberC.

  • Usage Restrictions:

You are prohibited from framing or utilizing framing techniques to enclose any trademark, logo, or proprietary information of NumberC without express written consent. The use of meta tags or any other "hidden text" employing NumberC’s name or trademarks is strictly forbidden without express written consent

  • Compliance and Misuse:

Your use of the Site/Mobile App must comply with applicable laws, and any misuse is expressly prohibited. NumberC grants these licenses subject to termination if you fail to comply with this Agreement or any other Site/Mobile App Terms Conditions.

Purpose of Sales

NumberC restricts the sale of its products exclusively for personal use. Without the explicit prior written approval of NumberC, any resale or commercial use of the products is prohibited. NumberC retains the right to limit quantities to standard retail purchase.

Intellectual Property Rights

All content on the Site, including design, text, graphics, images, logos, buttons, icons, interfaces, audio and video clips, and their arrangement, is the exclusive property of NumberC and/or its parents, subsidiaries, affiliates, partners, or licensors. This content is protected by copyright, trademarks, patents, and other intellectual property rights and laws.

The compilation of content on the Site is the exclusive property and copyright of NumberC, protected by copyright, trademarks, patents, and other intellectual property rights and laws

Trademarks

The trademarks, including the NumberC name and related logos, displayed on the Site/Mobile App are either unregistered or registered trademarks of NumberC. They are safeguarded by international trademark and other intellectual property rights and laws. The use of NumberC's trademarks is prohibited in connection with any product or service not provided by NumberC, and in a manner that disparages or discredits NumberC.

All other trademarks appearing on the Site/Mobile App that are not owned by NumberC are the property of their respective owners. These owners may or may not be affiliated with, connected to, or sponsored by NumberC.

Third Party Sites

  • Limitation of Responsibility:

We do not assume responsibility for the content found on third-party sites, whether linked to or from our Site/Mobile App. Links provided on the Site/Mobile App are for convenience purposes only and do not constitute an endorsement by us, our parents, subsidiaries, affiliates, or partners of the referenced content, product, service, or supplier. Your use and access of these third-party websites are undertaken at your own risk.

  • No Examination or Endorsement:

We are not responsible for examining or evaluating the offerings of third-party websites or any other sites linked to or from our Site/Mobile App. We do not provide any warranties regarding the actions, content, products, or services of such websites. This includes, but is not limited to, their privacy policies and terms and conditions.

  • User Caution:

It is essential that you carefully review the privacy policies and terms and conditions of any third-party websites you choose to visit, as your interaction with them is solely your responsibility.

Privacy

Please review our Privacy Policy so that you may understand our privacy practices.

Glowing Rewards.

Welcome to Glowing Rewards! These terms and conditions ('Terms and Conditions') outline the rules and benefits of our loyalty program. As a member of Glowing Rewards, you'll have the opportunity to earn points through various activities, including the purchase of qualifying cosmetics products and engaging in online community activities.

These points can then be redeemed for exclusive online offers. Please take a moment to carefully review these Terms and Conditions. By participating in Glowing Rewards, you signify your agreement to abide by these terms and all additional terms referenced herein.

1. MEMBERSHIP:

  • Free Membership: Glowing Rewards offers free membership, and no purchase is required to join the program. To become a member, you must create an account at [https://www.numberc.com/account/register].
  • Individual Use: The Glowing Rewards Program is designed for individual use and is limited to one account per person. Corporate entities, associations, or other groups are not eligible to participate in the program.
  • Eligibility: Membership in Glowing Rewards is open to the public. A member must be at least 18 years of age or older with a valid email address. No purchase is required to join the program.
  • Accountability: By becoming a Glowing Rewards member, you agree to abide by these membership terms and conditions.
    • You agree to accept full responsibility for all activities that occur under your account, including the use of your username and password.
    • You further agree to provide only current, complete, accurate, and truthful information when registering and maintaining your account.
    • If you are accessing and using the Glowing Rewards Program on behalf of someone else, you represent and warrant that you have the legal authority to bind that person as the principal to all the Terms and Conditions outlined herein.
  • Enrollment Requirement: To enroll in the Glowing Rewards Program, you are required to provide your email address. Additionally, you must create an account by providing your name and creating a password to access specific Program benefits and rewards.
  • Birthday Information: While providing your birthday is not mandatory for Program participation, it is required to qualify for the birthday reward, you must provide your birthday in your account.
  • Single Email Address: Only one account may be associated with a single email address. In the event of a dispute regarding the ownership of a Program membership account, the member will be considered the authorized account holder of the email address submitted during enrollment.
  • Cancellation of Membership:
    • Voluntary Cancellation: You have the option to cancel your Glowing Rewards membership at any time.
    • Cancellation Request: To initiate the cancellation process, please send an email to [crm@numberc.com] with "Cancel Membership" clearly indicated in the subject line. The email must originate from the email account currently associated with your Glowing Rewards Account.
    • Alternative Contact: In the event that you no longer have access to the email address linked to your account, please contact our customer service department. NumberC will verify your membership status and proceed with the cancellation of your account.
    • Consequences of Cancellation: Upon cancellation, you will no longer retain your membership status, and any unused points accumulated within your account will be forfeited and cannot be redeemed.
    • Point Value: Points maintain their value exclusively within valid accounts. Aside from their redemption value on the Site, points hold no cash value.

2. EARNING POINTS:

  • General As part of the Glowing Rewards program, members can collect points by making purchases. To ensure points are credited for your online transactions, it's important to be logged into your account while making the purchase. You can confirm your login status by checking the upper right corner of the website. Please be aware that points are not awarded for shipping fees or purchases of electronic gift cards.
  • Earning Rate:
    • Rise Tier members will earn 2 points for every KWD 1.00 spent on qualifying purchases (two points for every one Kuwaiti Dinar spent).
    • Glow Tier members will earn 4 points for every KWD 1.00 spent on qualifying purchases (four points for every one Kuwaiti Dinar spent).
    • Shine Tier members will earn 6 points for every KWD 1.00 spent on qualifying purchases (six points for every one Kuwaiti Dinar spent).
    • Points are calculated based on your order subtotal, after applying any discounts. Points are rounded to the nearest whole number. For example, if your total purchase is KWD 1.800, you will receive 4 points, if the total purchase is KWD 1.400, you will receive 2 points.
  • Gift Cards: Purchasing electronic gift cards are not eligible to receive points. However, points will be awarded to the recipient of gift cards once a gift card is used, provided they are logged into their account, as outlined in these Terms and Conditions.
  • Additional Point Earning Opportunities: In addition to making purchases, you also have the chance to earn points for various actions on the Site. To accrue points, please ensure you are a member of the Glowing Rewards program and are logged into your account before performing the actions listed below. The number of points, if any, granted for each action is determined at the discretion of NumberC, taking into account reasonable criteria:
    • Writing Product Review: (maximum of two reviews per month).
    • Referring a friend: Points will be credited to your account automatically only if the referred friend uses the link sent to them from your referral account and completes a qualifying purchase using the provided special code.
    • Birthday: You must provide your birthday in your account to qualify for birthday points, and you will only receive birthday points once every calendar year. You will not get rewarded for your birthday this year if you enter a date that is in the next 30 days
    • Follow our Social Media Platforms: Limited to 1 time for each platform provided on our loyalty launcher.
  • Point Expiry: Points remain valid for a duration of one year from your last purchase date:
    • For example: If you made a purchase and earned 500 points on June 1, 2023. The 500 points will expire on May 31, 2024.
    • If you make another purchase and earn 100 points on May 30, 2024, the whole balance (500 + 100 = 600 points) will expire on May 29, 2025.
  • Returns and Cancellations: Points earned from a purchase that is subsequently subject to a return and/or cancellation will be deducted from your account. The deduction will be equivalent to the points originally earned for the initial transaction. Points cannot be reinstated into your rewards account for any reason in the case of a returned order.
  • Exclusions: Members will accumulate points solely on the purchase price of qualifying online products. Points are not earned on any discounts or other credits associated with a product or service. For instance, if a product originally priced at KWD 40.00 is on sale for KWD 25.00, a Member will only earn points based on the paid purchase price of KWD 25.00.
  • Points will not be earned for the following:
    • Purchases of gift cards.
    • Redemption of vouchers.
    • Purchase without the Member being logged into the Website.

3. REDEEMING POINTS:

Points should be used in accordance with the guidelines specified in these Terms and Conditions:

  • Minimum Purchase Requirement: The minimum purchase amount for which points can be applied is KWD 10.00. Points can only be utilized online at numberc.com and our mobile app.
  • Points for Product Discounts: Members have the option to use their points to reduce the purchase price of a product based on 100-point multipliers, as outlined below:
    • 100 Points = KWD 1.
    • 200 Points = KWD 2.
    • 300 Points = KWD 3.
    • 500 Points = KWD 5.
  • Points cannot be used towards the purchase of electronic gift cards.
  • Discounted items.
  • Redeeming Your Points: To redeem your points, please follow these steps before paying for your cart on our platform:
    • Sign in to your Glowing Rewards account.
    • Click on "Ways to Redeem" within the Reward Launcher.
    • Select the amount of points you desire to redeem.
    • You will receive a personalized code, press “Apply Code” during the checkout process. Please keep in mind that only one code can be applied per transaction.
    • The total payment amount will be reduced by the value of the points you allocate to the purchase.

4. GENERAL:

  • Account and Rewards Terms: Accounts, Program rewards, benefits, and points are non-transferable, and they may not be shared or combined with those of others. NumberC reserves the right to monitor the number of accounts per household and may refuse, merge, or close additional or duplicate accounts as needed. Your account information, including security details, should remain confidential and not be shared.
  • No Cash Value and Prohibited Transactions: Rewards, benefits, and points earned through the Program hold no cash value and are non-transferable. You do not possess property rights in or to rewards or other Program benefits. Purchase balances and/or points credited to your Program account may be adjusted if a purchase is returned, cancelled, or obtained through fraudulent activity that violates our Terms. Any sale, barter, transfer, or assignment of rewards or benefits offered through the Program, except by us, is expressly prohibited.
  • Fraud Prevention: NumberC is not liable for rewards, benefits, and/or points lost or redeemed due to fraudulent activity by you or any third party.
  • Program Communications: Upon enrolling in the Program, you will be automatically enrolled to receive NumberC communication emails related to the Program. You have the option to unsubscribe from communication emails or at any time. Each Glowing Rewards communication email sent includes a “Manage my preferences” link where you can choose which emails they’d like to receive. If you choose to opt out of Program-related emails, you will no longer receive communications regarding your Program status or information about available Program rewards and benefits.
  • Program Changes and Limits: NumberC retains the right to modify Program benefits, points earning methods, Program tiers, and how to evaluate and reward eligible purchases and Program activity. NumberC may also impose limits on eligible purchases, activities, rewards, and benefits, as well as the number and types of rewards or benefits you may receive or earn, both within a specific tier and for the duration of the Program, as we see fit.
  • Membership Revocation: NumberC retains the right to exclude you from the Program or cease your participation in it, and we reserve the authority to conduct audits of your membership account whenever deemed necessary, at our sole discretion. Engaging in any of the following activities may lead to the revocation of your membership and render you ineligible for future participation in the Program: suspected abuse of the Program, failure to adhere to any Terms, involvement in illegal activities, fraud, misrepresentation, or any other behavior inconsistent with these Terms that may be detrimental to us or our interests. In the event of suspected illegal activity, fraud, misrepresentation, abuse, or violations of these Terms, NumberC also reserves the right to take appropriate legal action, as determined by our sole discretion.
  • Program Termination: The Program and its associated benefits are provided solely at NumberC discretion. NumberC retains the right to terminate the Program itself, or any aspect or feature of the Program at any time without prior notice. 

Delivery & Shipping Related Policies

Please review our Delivery & Shipping Policy so that you may understand our privacy practices.

User Comments, Feedback, Posts, and Other Submissions

  • Submission of Comments:

You have the option to submit reviews, comments, feedback, suggestions, questions, photos, videos, and other content ("Comments") on or through the Site/Mobile App, provided they do not contain any Prohibited Content. "Prohibited Content" includes, but is not limited to, content that is threatening, defamatory, hateful, harassing, abusive, obscene, deceptive, infringing on intellectual property rights, containing malware, or violating any law or regulation.

  • Content Monitoring and Removal:

While we cannot monitor all Comments, NumberC reserves the right, at its discretion, to remove or edit any Comment on the Site/Mobile App for any reason and at any time. You, however, are solely responsible for any Comments you submit and agree to indemnify NumberC for claims resulting from such Comments.

  • Ownership and Use of Comments:

NumberC does not claim ownership of any Comment. However, you grant NumberC the right to use Comments for providing Site/Mobile App services and associated products, as well as for its business purposes. You provide NumberC with a broad license to use, reproduce, create derivative works, modify, adapt, publish, distribute, and display the Comment worldwide.

  • Representations and Warranties:

By submitting a Comment, you represent and warrant that you own or control all rights to the Comment, its use will not violate this Agreement, and it will not cause harm to any person or entity.

  • No Responsibility for User-Generated Content:

NumberC assumes no responsibility and accepts no liability for any Comment or content posted by you or any third party.

Copyright Complaints

NumberC upholds the importance of respecting the intellectual property of others and requires users of the Site/Mobile App to do the same. Our policy includes the termination, under appropriate circumstances, of Site/Mobile App use privileges for users identified as repeat infringers of intellectual property rights. In accordance with the Digital Millennium Copyright Act, if you believe that copyrighted materials have been copied in a manner constituting copyright infringement, please send an email or written notice to our Designated Agent for notices of infringement, providing the following information:

  • A physical or electronic signature of a person authorized to act on behalf of the copyright owner.
  • Identification of the copyrighted work(s) claimed to be infringed.
  • A description of the infringing material and its location on the Site.
  • Your address, telephone number, and email address.
  • A statement that you have a good faith belief that the material's use is not authorized by the copyright owner, its agent, or the law.
  • A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

You can reach our designated agent for notifications of claimed infringement at:

Physical Address: NumberC, Thuraya Complex, Salem Al Mubarak Street, Block 4, 20004, Salmiya KW-HA, Kuwait

Phone: +965-22281187

Email: crm@numberc.com

Limitation of Liability

To the extent permitted by law, NumberC, its officers, employees, agents, affiliates, and suppliers shall not be liable for any loss or damage, whether direct, indirect, incidental, special, consequential, or exemplary. This includes, but is not limited to, losses or damages to profits, goodwill, business, opportunity, data, or other intangible losses arising out of or in connection with your use of the Site/Mobile App, its services, or this User Agreement. Such liability applies irrespective of the cause, including negligence, and whether or not NumberC has been advised of the possibility of such losses or damages.

  • Remedy for Dissatisfaction:

If you are dissatisfied with the Site/Mobile App or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Additionally, any unauthorized use of the Site/Mobile App resulting from your negligent act or omission will be treated by NumberC as a violation of the terms and conditions of this User Agreement.

  • Unsatisfactory Performance and Representation:

NumberC is not responsible for unsatisfactory or delayed performance, losses, damages, or delays arising from items that are or become unavailable. NumberC does not make any representation or warranty regarding the attributes (including but not limited to quality, worth, or marketability) of items proposed to be sold or purchased on the Site.

  • Exclusion of Implied Warranties:

NumberC excludes all implied warranties, terms, and conditions and is not liable for any loss of money, goodwill, or reputation. This includes any special, indirect, or consequential damages arising directly or indirectly from your use of or inability to use the Site/Mobile App.

Dispute Resolution Procedure:

In the event of any dispute, claim, controversy, or difference ("Dispute") arising out of or in connection with this User Agreement, the parties will endeavor to settle the Dispute amicably. This includes questions regarding the formation, existence, scope, performance, interpretation, validity, or termination of this User Agreement. The dispute resolution process will commence upon the receipt of a written notice of the Dispute by the other party, initiating a thirty (30) calendar days negotiation period conducted in good faith.

Transfer of Rights and Obligations

You grant NumberC the right to, and acknowledge that NumberC may, at any time, transfer all or any part of its rights, benefits, obligations, or liabilities under this User Agreement to any of its affiliates or any other party. Your specific agreement or consent is not required for such transfers. In such instances, NumberC commits to making reasonable efforts to notify you of any transfer through a posting on the Site or other communication methods mentioned in clause 5 of this User Agreement.

Without the prior written consent of NumberC, you may not transfer all or any part of your rights, benefits, obligations, or liabilities under this User Agreement to anyone.

General Provisions

  • Severability of Invalid Clauses:

If any clause of this User Agreement is deemed invalid, void, or unenforceable for any reason, that specific clause shall be considered severable. Its invalidity shall not affect the validity and enforceability of the remaining clauses of this User Agreement.

  • Comprehensive Agreement:

This User Agreement, as amended from time to time in accordance with its terms, constitutes the entire understanding and agreement between you and NumberC concerning the subject matter herein.

  • Enforcement Rights:

No person who is not a party to this User Agreement shall have the right to enforce any of its terms.

  • Precedence of English Text:

In the event of any translation of this User Agreement into a language other than English, whether on the Site/Mobile App or elsewhere, the English text shall prevail.

Jurisdiction and Applicable Law

  • Orders Fulfilled in Kuwait:

For orders fulfilled by NumberC in Kuwait, this User Agreement's terms and conditions shall be subject to and interpreted in accordance with the laws of Kuwait.

  • Orders Fulfilled Outside Kuwait:

For orders fulfilled by NumberC outside of Kuwait, the terms and conditions of this User Agreement shall be governed by the laws of the respective country in which the order is fulfilled.

Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +965 22281187 or email us at crm@numberc.com or contact us at NumberC, Thuraya Complex, Salem Al Mubarak Street, Block 4, 20004, Salmiya, Hawalli, Kuwait.