Privacy policy

Last Reviewed: 15 September, 2026

This Privacy Policy describes how NumberC (the "Site", "Mobile App", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from numberc.com or our mobile app (the "Site", "Mobile App") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, mobile app user, or another individual whose information we have collected pursuant to this Privacy Policy.

By choosing to access our Websites/App and/or communicating with us through the other channels, you are indicating your consent to the collection, use, and disclosure of your information as explained in this Privacy Policy. If you do not agree with this Privacy Policy, please avoid using or accessing any Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To facilitate the provision of our Services, we acquire your personal information from various sources and maintain it in accordance with legal obligations. The information collected and utilized is subject to the manner of your interaction with us.

In addition to the specific uses set out below, we may use information we collect to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

We collect personal information when you interact with our Site/Mobile App, communicate with us through the Other Channels and/or use our Services:

Access and explore our Sites.
Download and utilize our Mobile App.
Visit our Stores.
Establish an account with us.
Make purchases of our products.
Engage in communications with us.
Participate in promotions, such as contests.
Share a tagged photo or other content on a third-party social network.
Submit a Product review, question, answer, or other information on the Sites/Mobile App.
Take part in our rewards or loyalty programs.
Otherwise, interact with us.

When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your Wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. For instance, you may not be able to complete a purchase without necessary information such as payment details and/or shipping address.

Information We Collect through Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They help us enhance your user experience by remembering your preferences and providing relevant content.

We use cookies for various purposes, including:

Essential Cookies: These cookies are necessary for the basic functionality of our website. They enable you to navigate the site and use essential features.
Performance Cookies: These cookies help us analyze how you interact with our website. They collect information about page visits and assist in improving the overall user experience.
Functionality Cookies: These cookies remember your preferences and choices, such as language preferences or region, to provide a more personalized experience.
Advertising Cookies: We may use these cookies to deliver personalized advertisements that are relevant to your interests. They also help us measure the effectiveness of our advertising campaigns.

Cookies Control

By using our Websites, you agree to the placing of cookies on your device.

Should you prefer not to receive cookies from our website, you have the option to modify your browser settings to either reject cookies or prompt notifications when a cookie is being sent (for instructions, consult your browser’s help section).

If cookies aren’t enabled on your device, it may limit your enjoyment of the Website.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Protection of Personal Information

We store all Personal Information on a secure server and employ measures to safeguard it from accidental or unauthorized access, destruction, use, modification, or disclosure. Our commitment is to maintain the confidentiality and security of your Personal Information in line with this Privacy Policy.

While we are committed to applying reasonable security measures for all personal information, it's crucial for visitors or users of the Site/Apps to acknowledge that NumberC.com does not have direct control over the transfer of information or data via the Websites/Apps or other electronic facilities or media.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Disclaimer

You acknowledge that at NumberC.com, we do not provide any warranty, guarantee, or representation concerning our capability to oversee, gather, rectify, access, process, use, store, protect, or transfer personal information. This encompasses the efficacy of any security measures we implement. By accepting this, you agree that NumberC.com holds no liability for claims, losses, or damages arising from unauthorized access, disclosure, use, or modification by any party, whether authorized or not. This also covers potential consequences arising from the introduction of viruses, worms, or other harmful elements into the system impacting your personal information.

Limitation of Liability

In no event shall NumberC.com, its affiliates, or their respective employees, officers, directors, or insurers bear any liability to you or any other party for costs, damages (including special, incidental, exemplary, indirect, or consequential damages), or any liability arising from the collection, use, transfer, processing, or storage of personal information obtained by us. This encompasses any repercussions stemming from your access to and utilization of the websites/app or data gathered through alternative channels.

Jurisdiction and Governing Law

The regulations of this Privacy Policy will be governed by the laws of the specific country in which your personal information is initially registered with NumberC.com ("the Applicable Territory"). To clarify, the Applicable Territory may include Kuwait, United Arab Emirates, and/or other countries where our Sites/App operate. Exclusive jurisdiction for any claims, actions, or disputes arising from this Privacy Policy will rest with the appropriate courts in the Applicable Territory.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +965 22281187 or email us at [email protected] or contact us at NumberC, Thuraya Complex, Salem Al Mubarak Street, Block 4, 20004, Salmiya, Hawalli, Kuwait.